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Help Centre & Support Hub

Find tailored documentation, step-by-step guides, and expert tips for navigating the Canadian real estate market.

Help centre FAQ Open a support ticket Check ticket status Contact form

Homebuyers & Sellers
Guides on buying your first home, understanding mortgages, and navigating the market.
Sellers
Tips for staging, pricing strategies, and getting the most value out of your property.
Real Estate Agents
Optimize your profile, manage listings, and learn how to generate high-quality leads.
Builders & Developers
Manage pre-construction projects, upload floor plans, and track phase availability.
Industry Professionals
For Lawyers, Inspectors, and Brokers to set up verified directory profiles.
Platform Utilities & Filters
Master the advanced search filters, custom map bounds, and automated alerts.
Tool Guides & Calculators
Deep-dives into our financial calculators and real estate analysis tools.

Common questions

How do I reset my password?

Use Forgotten password from sign-in. We email a reset link.

Reset password

I never got a verification email.

Check spam, then request another from account settings after sign-in.

Sign in

How do I save a search or get alerts?

Run a search signed in, then save it from the results toolbar.

Search listings

How do I contact an agent?

Use Message on the profile or listing and include the address.

Find an agent

How do I list a property?

My properties in the account portal. PropertyBin is not a brokerage.

My properties

Photos will not upload.

JPG/PNG, stable connection. Ticket us with the listing id if it still fails.

Open a ticket

How do I check my pro application?

Status is on your account after you apply. Reviews are manual.

Pro application

Billing or cancel a paid plan.

Use account billing when a plan is active, or write us about a charge.

Contact billing

Delete my account or request my data.

See Privacy. Contact with subject DSAR / delete account.

Privacy policy

Where are cookie preferences?

Cookies page or the consent banner. Essential cookies stay on.

Cookie notice

How do I report a listing?

Report on the listing or ticket the URL and what is wrong.

Report via ticket

Is there a mobile app?

Use the mobile site; install as a PWA where the browser allows.

Account security